Nurse call systems are an integral part of a patient’s care, but sadly systems used in hospitals and other healthcare facilities are often outdated. Legacy nurse call systems thus add unnecessary frustration to patients and nursing staff during what already is a challenging time. But new technology implemented into nurse call systems is alleviating some of the problems caused by legacy systems and is increasing patient satisfaction and quality of care. How is technology improving the patient and caregiver experience?

Faster, Quieter Service

Wireless nurse call systems are greatly improving the response time of caregivers in hospitals. The new all-in-one wireless nurse call application from Cornell Comunications called “inform” is improving response time by 50-70% over the industry standard.

“Resident care is key and inform helps us deliver it like no other system,” Grace Hall, Executive Director at Summerplace Assisted Living Community told Cornell. “We’re taking thousands of calls per month, with an average response time of 3 minutes compared to an industry average of 7 minutes.”

The inform system from Cornell offers two-way voice and text and combines resident and staff communications into one, thus eliminating the need for multiple staff communication devices. Annoying alarms are a major frustration with caregivers and patients, but the inform application also eliminates noisy alarms thus providing a more enjoyable and healthier environment for everyone.

Detailed Data Tracking and Reporting

This new wireless emergency call system also provides facilities with real-time data collection and easy tracking capabilities.

“This reliable wireless nurse call system keeps track of which patient or resident made the call, where the call came from, when the call was

placed and which caregiver responded to the call and how long it took to respond. inform also keeps track of the length of time spent with the patient, the care given to the patient and the travel time to the patient,” Cornell noted.

This in-depth tracking and reporting increases staff accountability while giving families greater peace of mind with proof of service and transparency. This data also allows medical facilities to have greater insight into where to assign their staff members and gives a more accurate picture of a resident’s level of need.

This wireless nurse call system can also locate mobile residents who may be calling from mobile pendants or chair alarms.

Easily Scalable and Integrated Systems

Integration capabilities are crucial to providing the best care for patients and not frustration staff members. Nurse call applications need to be able to integrate into other major hospital data and communication systems.

The inform wireless nurse call application integrates into your current nurse call, wandering, and bed and chair alarm systems.

“Extendable and scalable, inform addresses HIPAA compliance and includes a software assurance program that provides updates at no additional charge,” Cornell noted.

This “future-proof technology” allows hospitals to easily scale up and integrate with other applications.

Having the best nurse call system for your healthcare facility’s needs can greatly increase the satisfaction of both patients, families, and staff while also improving business efficiency. Mac Systems in both Tulsa and Oklahoma City can help you decide which nurse call system will fit your needs. We can design and install your entire system and all related emergency communication systems as well as regularly maintain your system so that you can provide the best care and remain code compliant.


(Photos by Cornell Communications)